Privacy Policy

Privacy Policy

This policy explains what personal information AU Flavor collects, why we collect it, who we share it with and how you can contact us about it. It applies to auflavor.com, our order emails and our customer support.

Our site is only for adults aged 21 and over.

What we collect

• Order details: your name, email, mobile number, delivery address, the products you order, the amount payable and your order's progress (payment, shipping and tracking number).
• Payment proof: if you upload a screenshot of your bank transfer, we keep it with your order so we can match your payment. We only take bank transfers. We never ask for or receive card details.
• Your account: your email, your name and the delivery addresses you've used, so you can see your orders and check out faster. You sign in with a one-time code sent to your email, or, where offered, with Google (see below).
• Your choices: whether you've agreed to receive offers from us (this box is unticked unless you tick it), and your email if you ask us to tell you when a product is back in stock.
• Messages: what you send us by email or WhatsApp.
• Site use: the pages and products you view, the ad or link that brought you to the site, your device type (phone or computer) and page loading times (see “Cookies and analytics”).

How we use it

We use your information to:

• take, check, pack and deliver your order;
• confirm your payment;
• send you emails about your order;
• answer your questions;
• keep your account working;
• prevent misuse of the site;
• keep business and tax records;
• understand which pages and ads work, so we can improve the site.

We only send you offers if you've agreed, and you can stop them at any time from your account or by emailing us. We don't sell your personal information.

Google services we use

• Sign in with Google (optional): if you choose it, Google tells us your name, your email address and an account identifier. We don't see your Google password. You can always sign in with an email code instead.
• Address suggestions: when you type your street address at checkout, the text you type is sent from our server to Google Maps (Places) to suggest matching Australian addresses. You can also type your full address yourself.
• Order emails: our emails are sent from our Google (Gmail) mailbox, contact@vapecluboz.com. Google handles those emails, and your replies to them.
• Google Analytics: we use Google Analytics to count visits and see how people use the site (for example pages viewed, add to cart and checkout). It uses Google's own cookies. When your payment is confirmed, our server may also tell Google Analytics about the purchase (order number, products and amount, but not your name, email, phone or address).

Google's use of this information is covered by Google's privacy policy (policies.google.com/privacy).

Cookies and analytics

Our own cookies keep the site working: they remember your age confirmation, your cart, a discount code you've entered, that you're signed in and your access to your order page.

We also use two cookies of our own to understand how the site is used:

• ozvc_vid: a random visitor number kept for up to 12 months. We use it to count how many visitors go from viewing a product to adding it to their cart, checking out and ordering. We also use it to measure how fast our pages load (page type and device type only). It doesn't contain your name or contact details. If you place an order, we record which visit led to it.
• ozvc_attr: kept for up to 30 days when you arrive from an ad or a tracked link. It records the ad source and the page you landed on, so we know which ads lead to orders.

You can block or delete cookies in your browser settings. The site will still let you browse, but your cart and sign-in need cookies to work.

Who we share it with

We only share what each party needs:

• our packing and delivery partner and Australia Post, to pack and deliver your order (name, address, phone and order contents);
• Google, for the services described above;
• our hosting provider, DigitalOcean, which stores our website and data on servers in Singapore;
• Cloudflare, which delivers our website and protects it from attacks, so your visits pass through its network;
• authorities, when the law requires it.

Some of these providers handle information outside Australia.

How long we keep it

We keep order and payment records for as long as we need them for our business and legal records, such as tax. We keep account details until you ask us to delete your account. Usage data is kept for reporting.

Security

Our site uses encrypted connections (HTTPS). Only people who need access to your information to run the business can see it. No system is perfectly secure, so if we become aware of a problem affecting your information, we'll act on it and tell you where required.

Your choices and rights

You can:

• ask us for a copy of the personal information we hold about you;
• ask us to correct it or delete it (we may need to keep order records we're required to keep);
• stop receiving offers at any time.

Email us at the address below and we'll reply as soon as we can.

Contact and complaints

Email contact@vapecluboz.com with any privacy question or complaint. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We'll update this page when the way we handle personal information changes. The date below shows the latest version.

Last updated: 29 October 2026.